We respect your privacy and are committed to protecting your personal information. Any data collected through our website or services is used solely for communication, order fulfilment, and service improvement, and will never be sold or shared with third parties without consent. 

By using our website or services, you agree to the terms outlined here. All product information, pricing, and availability are subject to change without notice. Patch House reserves the right to refuse service, amend policies, or update these terms at any time. 

We want you to be fully satisfied with your order. While our customised and consumable products are generally non-returnable, we’re happy to help if something isn’t right. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receipt and we’ll arrange a replacement, credit, or another solution that works for you. 

Orders are processed promptly and dispatched within agreed lead times. Delivery timelines vary depending on location and shipping method; once shipped, customers will receive tracking details to monitor their order in transit. Patch House is not responsible for delays caused by couriers or customs clearance.